Terms and conditions

1. Scope
The following terms and conditions apply to all orders made through our online shop.

2. Contracting party, customer service
Sales agreements are made with Green d'Or GmbH. Further information about us is available in the Publishing details section of the site. If you have any questions, queries or a complaint, you can contact our customer service team between 9:30 and 14:30 (CET) on +49(0)3327 570 8926.

3. Contract
The presentation of our products in the online shop does not constitute a legally binding offer
as it is only a non-binding online catalogue. By clicking the order button you enter into a binding agreement to order the goods in your shopping basket. Immediately after you have sent your order to us, an email is automatically sent out, confirming that your order has been received and accepted. This email confirmation means that a sales agreement has been entered into.


In order for the contract entered into to be valid, submission of the order must represent the completion of the order process.

4. Postage and packing
Postage and packing is charged in addition to the product prices shown. Details of specific postage and packing charges can be viewed along with the details of products in the shop.


5. Payment
Payment must be made in advance.

  • Payment in advance
    When you select the “payment in advance” payment type, we will provide you with our bank details in our order confirmation and deliver the goods after payment has been received.


6. Customer collection
We only send goods out. We regret that it is not possible for customers to collect goods in person. 

7. Packstations
We do not deliver to packstations.

8. Reservation of ownership
Goods remain our property until full payment has been made.

9. Damage in transit
If it is clear that goods have been damaged in transit, please make a complaint as soon as possible with the delivery company and contact us immediately. Failure to make such a complaint or to contact us does not in any way affect your legal right to make or enforce a claim, or your legal warranty rights. However, you would help us to back up our own claim against the carrier or on our transport insurance.


10. Cancellation policy
The notification below explains the conditions required for and the consequences of exercising your legal right to cancel items in connection with distance selling.

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Cancellation policy

Right to cancel

You may cancel the contract in writing (e.g. letter, fax, email) within 14 days without giving reasons or - if you have received the merchandise prior to the expiry of the time limit - by returning the merchandise. The 14-day period will begin when this notification is received in writing, but not before the goods have been received by the customer (if the same type of goods are delivered on a regular basis, not prior to the receipt of the first consignment) and also not before we have met our obligations to provide information in accordance with article 246 section 2 in conjunction with section 1 paragraphs 1 and 2 of the EGBGB (Introductory Act to the German Civil Code) as well as our obligations in accordance with section 312g paragraph 1 sentence 1 of the BGB (German Civil Code) in conjunction with article 246 section 3 of the EGBGB. The cancellation deadline shall be deemed to have been met if the cancellation is submitted or the merchandise returned within the time limit. Cancellations should be addressed to:

Green d'Or GmbH
Adolf-Damaschke-Str. 69-70
14542 Werder
Germany
Email: info@maunawai.com
Fax: +49(0)3327 570 8930

What happens when you cancel

If a valid cancellation is made, any goods or services received by either party must be returned, along with, where applicable, any benefit gained from the use of those goods or services (e.g. interest). If you are unable to return in full or in part the goods/services and benefits (e.g. benefits from usage) you have received, or can only return them in a worse condition than when they were provided to you, you must provide compensation of an equal value. With respect to the deterioration of and any benefits derived from the merchandise, you are only required to provide compensation to the extent that the benefits or deterioration can be attributed to use of the merchandise above and beyond simply testing the features and operation of the merchandise. “Testing the features and operation” refers to tests and trials of the relevant goods which might commonly be carried out in, for example, a shop. Goods which can be shipped as parcels are to be returned at our risk. You must bear the routine costs of returning goods if the goods delivered match those ordered and if the price of the goods to be returned does not exceed 40 euros, or, where the price of the goods is higher, if at the time of cancellation you have not yet paid the purchase price or a contractually agreed instalment. In all other cases returning merchandise is free of charge for you. Goods which cannot be shipped as parcels will be collected from your address. Any obligation to make a payment must be fulfilled within 30 days. From your point of view this 30-day period begins when you send in your cancellation or the goods; for us it begins when we receive either of these.

End of cancellation policy


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11. Agreement regarding costs if you exercise your right to cancel
Where you exercise your legal right to cancel as set out in the notification above, we will make use of our option to require you to bear the cost of returning goods as follows: You must bear the routine costs of returning goods if the goods delivered match those ordered and if the price of the goods to be returned does not exceed 40.00 euros, or, where the price of the goods is higher, if at the time of cancellation you have not yet paid the purchase price or a contractually agreed instalment.

12. Contract text storage
We will save the text of the contract and send you the details of your order and our terms and conditions via email. The terms and conditions can also be viewed and downloaded at any time from this page. You can view your previous orders using your customer login.

13. Contract language
The language used for concluding contracts is German.



Green d'Or GmbH